Returns & Exchanges

At Erkals Jewellers, we want you to be completely satisfied with your luxury purchase; therefore, we offer a 30-day return policy for all eligible jewellery and timepieces in their original, pristine condition. Please note that bespoke commissions and engraved items are final sale and cannot be returned or exchanged.

1

Initiate Your Request

Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Secure Packaging

Place the item in its original luxury presentation box, including all certificates of authenticity, warranty cards, and protective packaging.

3

Complimentary Shipping

Affix the provided pre-paid insured shipping label to your parcel and drop it off at any authorized courier location to ensure safe transit.

4

Inspection and Refund

Once our master jewellers verify the condition of the piece, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing